Collecting money from consumers, particularly when they are behind in their bills, can be a challenge. You want to spend your time working on your business, not collecting bills, and consumers want a simple, straight-forward, easy-to-use and sympathetic process that takes their situation into account.

ItsPayd is not a collection agency, but we do help companies communicate with and collect from their customers in a way that is simple and automated, making it easier for companies to collect and still maintain a relationship with their customers, and making it easy for consumers.

ItsPayd Founder and CEO Ken Green has been involved in collections for over 20 years, recognized that challenge, and has sought to bridge that gap.

Ken also believes that given the opportunity, most people will pay their debts. Though he tried to change this negative perception, he faced resistance even within his own collections company.

Seeking either a new solution or a different change management process, Ken went back to school, enrolled in a Healthcare Information Technology / Management degree program. One evening Ken was watching Charlie Rose interview Cisco CEO John Chambers, who was explaining that within the next few years, most major businesses will be technology companies. Chambers referenced Uber as an example of how tech companies are disrupting businesses and industries as we know it. That’s when the idea of ItsPayd was born for Ken.

Since day one at ItsPayd, it’s been Ken’s vision to leverage mobile billing technology to help customers reduce customer account write-offs, and improve the consumers’ experience. The company’s overriding mission is to create a mobile billing and payments system that helps merchants eliminate the need for collections. Ken developed ItsPayd from a determined startup into a respected, growing company. And since ItsPayd customers now spend far less time on collections, they can focus on the rest of their business.